Protection policy
You put your name on the line. We take that seriously.
Most nominee agencies onboard directors and then go quiet. Everything below is what we do differently — in writing, not as marketing.
Written engagement letter, in plain English
Before you sign anything, you receive a written contract naming your case handler, your monthly fee, your responsibilities, our responsibilities, and how to exit. No fine print. If a clause doesn't make sense to you, we rewrite it.
One dedicated case handler
You get one named person as your primary contact. Not a shared inbox. Not a bot. If they're off, they name their backup in advance. You always know who to talk to.
24-hour written response SLA
Any question or issue you raise in your portal gets a written response from your case handler within 24 business hours. If it needs escalation, you're told who to and by when.
Monthly status updates
You get a short monthly note about each of your appointments — filings due, mail received, anything on the horizon. No surprises.
Clean exit path
Every engagement letter includes a notice-based exit clause. When you leave, we file your resignation with the registry, close out any obligations, and confirm the appointment has ended in writing.
Professional indemnity in place
We carry professional indemnity insurance on the operating side. That doesn't remove statutory director duties, but it's the layer of protection we can and do buy.
How we vet & monitor clients
The other half of protection: the company itself.
You're only ever as safe as the business you're named on. So we're strict about which businesses we take on, and we keep watching, every day of the appointment.
Before you're appointed — vetting
Business model review
Full documentation on what the client sells, how they price, and who they sell to. Anything relying on ambiguity gets rejected.
Beneficial owner checks
Full KYC on every ultimate owner: ID, proof of address, sanctions, PEP, and adverse-media screening.
Source of funds & runway
The client must show operating capital and prove they can fund the company — taxes and your fee — for at least 12 months upfront.
Roughly 1 in 6 passes
The approval bar is deliberately narrow. Sustainable partnerships only work when every party stays happy and compliant.
While you're appointed — continuous monitoring
Proprietary compliance AI
Every product, landing page, and ad the client publishes is monitored continuously by our in-house compliance tool. Drift is flagged in hours.
Fraud & chargeback partners
Merchant accounts are always set up with dedicated fraud-prevention and chargeback partners, keeping acquiring relationships healthy for the life of the partnership.
Daily payment reconciliation
Every bank and processor transaction is reconciled daily. A chargeback spike, unusual counterparty, or mismatch triggers a review before it becomes a problem.
Quarterly re-review
The client re-submits current financials, ownership, and documentation every quarter. Continued appointment depends on staying in scope.
When something does come up — issue response
Named case handler escalates for you
You always have one person. They escalate internally so you don't have to chase anyone.
Legal, tax & accounting bench
In-house team plus retained specialist lawyers, tax advisors, and chartered accountants. Registry queries, bank compliance requests, and tax authority correspondence go to professionals first — not to you.
7+ years of pattern recognition
Most "new" issues look like ones we've resolved before. Experience is why our resolutions consistently beat industry SLAs.
Insurance backstop
Professional indemnity coverage sits behind the operational team. Even in the rare case a mistake reaches you, you're not the one carrying the risk.
Every safeguard here exists because we've seen what happens without it. Sustainable business only works when every party — client, nominee, and us — stays protected.
Read the actual contract before you sign.
We send the full engagement letter after your application is approved, so you can read every word before committing.